IFA Network Sesame Limited has revisited its Provider Service Index - a measure of how well Financial Services providers support over 7,500 Sesame network members - and how that directly affects the experience of high street customers.
The half-yearly survey is an in-depth analysis of service provision by 21 companies.
Topping the bill is relative newcomer and specialist annuity and equity release provider, Just Retirement.
Skandia take second place whilst Legal & General has moved up four places to third spot.
Friends Provident and Standard Life are the non-movers holding steady in their respective fourth and fifth places since the last survey in August 2007. AXA placed bottom again.
Sesame Sales & Marketing Director, Stephen Young is encouraged by responses from providers to suggestions for potential service improvements: “We have been sharing the findings to help them identify areas for improvement…it is possible to make a real difference to advisers’ ability to run efficient businesses that deliver a professional service to their clients.”
Treating Customers Fairly is the linch-pin of the Financial Services Authority’s principle-based approach to regulation and is this year’s industry watchword for advisers and providers alike.
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[...] Sesame rates service to IFA market Sesame rates service to IFA market Miles Griffiths - Saturday 01.03.08, 08:48am IFA Network Sesame Limited has revisited its Provider Service Index - a measure of how well Financial Services providers support over 7,500 Sesame network members - and how that directly affects the experience of high street customers. The half-yearly survey is an in-depth analysis of service provision by 21 companies. Topping the bill is relative newcomer and specialist annuity and equity release provider, Just [...]